Help
About Us
The Support for the webshop section of this site is being handled by Astral Music and we are based in Europe. We ship Worldwide.
All prices are including VAT and in EURO's. Customers from outside of Europe are quoted prices without VAT.
Shipments are being send out from the Netherlands. We offer both courrier service shipping as well as budget small package priority shipping to all countries.
When registered for this site you will automatically have thesame registration entries for the following sites;
www.4djsonly.com , www.armadashop.com , www.armadamusicshop.com , www.astralmusic.com , www.cloud9music.nl
Company Details
The support and fullfilment for this webshop is offered by:
Astral Music B.V.
Waarderveldweg 91
2031 BK Haarlem
The Netherlands
support@astralmusic.com
Tel: +31235677030 Fax: +31235628134
Chambre of Commerce: 34170923 AMSTERDAM
VAT-Registration: NL.8109.11.188.B01
More shops being serviced by Astral Music B.V. are:
www.4djsonly.com , www.armadashop.com, www.armadamusicshop.com, www.astralmusic.com , www.cloud9music.nl
Your login and password apply to all the above shops.Contact Us
We can be reached by e-mail and will try to answer within 24 hours:
support@astralmusic.com
We can be reached by phone during our business hours, Monday to Friday from 8 AM till 5 PM
Telephone: +31235677030
We also offer life support possibility, which can be accessed from the website.
This service is active, when the button is set to: 'Chat Now, We are online'
Need Help?
In the Main section of our site (Left Top on the Homepage) you will be able to find the most frequently asked questions when you click on the Help link.
Payment & Shipping Options
Payments:
Our online store accepts a variety of payment methods.
Credit Card (Mastercard), Credit Card (Visa), Credit Card (American Express), PayPal, Wire Transfer, IDEAL (The Netherlands Only), Direct Debit (The Netherlands Only).
Please note bank / credit card and paypal transaction costs are not included in the item price.
For more info on the payment possibilities, please check the individual payment method Topics in the Help section of the site.
Shipping:
We offer Budget priority mail shipping and several UPS service shipping levels ranging from Standard to Express.
Budget priority mail: Budget shipping is handled by Belgian Post and this is an affordable but slow(er) method of shipping. Please allow some days for shipping; (Netherlands 24 Hours) (Belgium 2 days) (Europe 3 - 7 business days.) (USA & Canada, Russia 7-20 Business days.)(Asia, South America, Australia, India 14-30 Business days)
Please make sure that your address details are correct as a wrong address can result in miss ship and we can't take responsibility for this. If something needs to be corrected in the details of your address please inform us by mail, prior to placing the order or immediately after ordering. This service is non traceable.
UPS: For fast delivery we advice you to use a shipping method including tracking as offered by UPS. We offer UPS Standard, UPS Express, UPS Express Saver, UPS Expedited.
Secure Ordering
This shop has the highest standard of security possible and the certification is by digicert.
If you are registered on this site you can use the same ID and password you use for either one of these sister sites: www.4djsonly.com www.armadamusic.nl www.astralmusic.com www.cloud9music.nl